Last week, I took some friends out to a brand new restaurant opened in our city. There I noticed that the waiter who took our order had a spoon in his shirt pocket. It seemed a little strange.
When another waiter brought our water and cutlery, I noticed he also carried a spoon in his shirt pocket. Then I looked around and saw that all the staff members had spoons in their pockets.
When the waiter came back to serve us soup, I asked, “Why the spoon?”
“Well, “he explained, “the restaurant’s owners hired Andersen
Consulting to revamp all our processes. After many months of research, they concluded that the spoon was the most frequently dropped piece of cutlery. He states that 3 spoons are dropped every hour. If our employees are better prepared, we can reduce the number of trips back to the kitchen and save 45 mins per shift.
As we were talking, luckily, I dropped my spoon and he was able to replace it with his spare. “I’ll get another spoon next time I go to the kitchen instead of making an additional trip to get it right now.” I was impressed.
I also noticed that there was a string hanging out of the waiter’s zip on his trousers. Looking around, I noticed that each waiter had a similar string hanging from their flies. So before he left, I asked the waiter,
“Excuse me, I want to ask you about that string why is it there?”
“Oh, certainly!” Then he whispered, “Not everyone is so keen-eyed.”
and he continued, ” Remember that consulting firm, They also analyzed that we can save time
in the rest-room. We tie it to the tip of you know what, so we can pull it out without touching it and get rid of the need to wash our hands, which shortens the time spent in the rest-room by 76.39 percent.”
I asked with more curiousness, “After you get it out, how do you put it back?”
“Well,” he whispered, “I don’t know how others do, but I use the spoon.”